At Neura Works, we value your time and ours. To maintain efficiency and fairness in our services, the following cancellation terms apply:
If you wish to cancel a project before work has started, you may be eligible for a 50% refund of the total fee, depending on administrative costs.
If cancellation is requested after work has started, no refund will be issued, but you may use the remaining balance (if any) as credit for future services with us.
In rare circumstances where Neura Works is unable to proceed with a project due to unforeseen reasons, you will receive a full refund of any amount paid.
All cancellations must be submitted in writing via email at business@neura-works.com with at least 7 days’ notice prior to the scheduled start date of the project.
For monthly or retainer-based services (e.g., digital marketing or social media management):
Cancellations must be requested at least 14 days before the next billing cycle.
No refunds will be provided for partial months or unused services.